Patient Services Specialist - Front Desk & Scheduling

Northwestern Memorial Healthcare; Naperville (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a friendly Patient Services Representative in Naperville for a full-time role within our medical practice offices. You will greet patients, verify insurance, collect co-pays, and handle scheduling and calls with a focus on high-quality service.

The position emphasizes accuracy, confidentiality, and teamwork while coordinating outside testing and maintaining up-to-date patient records for efficient care delivery.

Qualifications

• 0–2 years of customer service experience.
• High school diploma or GED required.

Responsibilities

• Greet patients at entry and register them, verify insurance and collect co-pays.
• Update patient demographics and company information.
• Answer phones and schedule appointments.
• Coordinate scheduling of outside testing and liaise between patient and practice.
• Ensure patient safety and confidentiality; reconcile daily charges and prepare charts for next day.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Tools

Epic

Job description

Northwestern Medicine is seeking a friendly Patient Services Representative in Naperville for a full-time role within our medical practice offices. You will greet patients, verify insurance, collect co-pays, and handle scheduling and calls with a focus on high-quality service.

The position emphasizes accuracy, confidentiality, and teamwork while coordinating outside testing and maintaining up-to-date patient records for efficient care delivery.