Patient Services Specialist — Front Desk & Scheduling

Gabriel Group; Wellpinit (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

David C. Wynecoop Memorial Health Center (DCWMHC) is expanding its team in Wellpinit, WA.

The Patient Services Representative will manage daily front desk operations, patient registrations, and appointment scheduling within the EMR system while upholding HIPAA and confidentiality standards. Ideal candidates have at least one year of office experience and a preference for an Associate’s degree in business, health care, or related fields.

Qualifications

• One year of office experience required.
• Associate's Degree in Business, Accounting, Health Care, or related field preferred.
• Minimum of 3 years’ experience in a medical, dental, or behavioral health clinic preferred.

Responsibilities

• Register patients accurately and completely.
• Schedule, cancel, and manage patient appointments in the EMR system.
• Respond to patient inquiries with empathy and professionalism.
• Maintain patient confidentiality and HIPAA compliance.
• Answer calls, voicemails, mail, and emails from patients promptly.
• Collaborate with staff and providers to support clinic operations.
• Communicate effectively with patients and external organizations.
• Assist with medical records scanning and retrieval.

Skills

Office experience

Customer service

HIPAA compliance

MS Word

MS Excel

Outlook

Education

Associate's Degree in Business/Accounting/Health Care or related field

Tools

Microsoft Word

Excel

Outlook

Job description

David C. Wynecoop Memorial Health Center (DCWMHC) is expanding its team in Wellpinit, WA.

The Patient Services Representative will manage daily front desk operations, patient registrations, and appointment scheduling within the EMR system while upholding HIPAA and confidentiality standards. Ideal candidates have at least one year of office experience and a preference for an Associate’s degree in business, health care, or related fields.