Patient Concierge & Front Desk Scheduler

Cowlitz Family Health Center; Castle Rock (CO); On-site; USD 27,000 - 29,000; Full time

Job summary

Cowlitz Family Health Center is seeking a Patient Services Representative to be the welcoming face of our team. You will handle appointment scheduling, check-ins, payments, data collection, and eligibility verification, ensuring patients feel valued and cared for.

We are a Federally Qualified Health Center dedicated to accessible care in a fast-paced environment. The role requires strong customer service, communication and organizational skills, and the ability to work with a diverse, low-income

Qualifications

• High school or GED
• 1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting
• Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus
• Excellent customer service skills
• Strong communication and organizational skills
• Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.

Responsibilities

• Appointment scheduling
• Patient check-ins
• Payment handling
• Data collection
• Verifying patient eligibility for insurance and healthcare programs
• Guiding patients and visitors
• Carrying out administrative duties

Skills

Customer service

Administrative support

Office experience

Strong communication

Organizational skills

Education

High school or GED

Tools

EPIC EMR

MS Office Suite

Job description

Cowlitz Family Health Center is seeking a Patient Services Representative to be the welcoming face of our team. You will handle appointment scheduling, check-ins, payments, data collection, and eligibility verification, ensuring patients feel valued and cared for.

We are a Federally Qualified Health Center dedicated to accessible care in a fast-paced environment. The role requires strong customer service, communication and organizational skills, and the ability to work with a diverse, low-income