Patient Services Concierge - Healthcare Front Desk

Cowlitz Family Health Center; Castle Rock (WA); On-site; USD 27,000 - 29,000; Full time

Job summary

Cowlitz Family Health Center in Castle Rock, WA is hiring a Patient Services Representative to be the welcoming face of our team. You will greet patients, schedule appointments, handle payments, collect data, and verify insurance eligibility in a fast-paced healthcare environment.

The role requires high school or GED, 1–3 years of customer service or office experience, and strong communication and organizational skills. Proficiency with MS Office and EPIC EMR is a plus.

Qualifications

• 1-3 years of customer service, administrative support and/or office experience in a health care setting.
• High school diploma or GED required.
• Excellent customer service skills and strong communication and organizational abilities.

Responsibilities

• Greet patients and be the welcoming face of the front desk.
• Schedule appointments and handle patient check-ins.
• Process payments and collect necessary data.
• Verify patient insurance eligibility for programs.
• Direct patients and visitors and perform general administrative duties.

Skills

Customer service

Administrative support

Office experience

MS Office Suite

EPIC EMR

Communication skills

Organizational skills

Education

High school or GED

Tools

MS Office Suite

EPIC EMR

Job description

Cowlitz Family Health Center in Castle Rock, WA is hiring a Patient Services Representative to be the welcoming face of our team. You will greet patients, schedule appointments, handle payments, collect data, and verify insurance eligibility in a fast-paced healthcare environment.

The role requires high school or GED, 1–3 years of customer service or office experience, and strong communication and organizational skills. Proficiency with MS Office and EPIC EMR is a plus.