Patient Services Representative

David C Wynecoop Memorial Health Center; Wellpinit (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

David C. Wynecoop Memorial Health Center (DCWMHC) is expanding its team in Wellpinit, WA.

The Patient Services Representative will manage daily front desk operations, patient registrations, and appointment scheduling within the EMR system while upholding HIPAA and confidentiality standards. Ideal candidates have at least one year of office experience and a preference for an Associate’s degree in business, health care, or related fields.

Qualifications

• One year of office experience required.
• Associate's Degree in Business, Accounting, Health Care, or related field preferred.
• Minimum of 3 years’ experience in a medical, dental, or behavioral health clinic preferred.

Responsibilities

• Register patients accurately and completely.
• Schedule, cancel, and manage patient appointments in the EMR system.
• Respond to patient inquiries with empathy and professionalism.
• Maintain patient confidentiality and HIPAA compliance.
• Answer calls, voicemails, mail, and emails from patients promptly.
• Collaborate with staff and providers to support clinic operations.
• Communicate effectively with patients and external organizations.
• Assist with medical records scanning and retrieval.

Skills

Office experience

Customer service

HIPAA compliance

MS Word

MS Excel

Outlook

Education

Associate's Degree in Business/Accounting/Health Care or related field

Tools

Microsoft Word

Excel

Outlook

Job description

• Location 6203 Agency Loop Road,Wellpinit, WA, 99040,United States
• Base Pay $18.00 - $25.00 / Hour
• Employee Type Full-Time Non-Exempt

Join Our Team at the David C. Wynecoop Memorial Health Center!

Be a part of something meaningful — we're growing!

The David C. Wynecoop Memorial Health Center (DCWMHC) is seeking compassionate, dedicated individuals to join our exceptional team. As we expand our services to better meet the needs of our community, we’re looking for team members who are passionate about providing high-quality, culturally competent care.

If you're ready to be part of a mission-driven organization that values service, respect, and community — we’d love to hear from you!

The Patient Services Representative (PSR) works with and reports directly to the Front Office Supervisor and Director of RCM and Compliance. The PSR will be responsible for the delivery and management of the daily front desk activities at the David C Wynecoop Memorial Health Center, while maintaining a professional work environment.

MAJOR DUTIES AND RESPONSIBILITIES:

• Shall be responsible for ensuring accurate and complete patient registration paperwork and documents
• Shall schedule, cancel, reschedule, and otherwise manage patient appointments in the Electronic Medical Record System.
• Shall respond to patient complaints, concerns, and inquiries in an empathetic and understanding manner
• Shall always uphold patient confidentiality, maintain all HIPAA rights and responsibilities, and demonstrate professionalism while representing the clinic
• Answers phone calls, voicemails, mail, and email messages from patients in a timely and professional manner
• Shall always work collaboratively with other staff and providers in a professional manner
• Shall communicate effectively with patients, other staff, supervisors, providers, and outside organizations or agencies as needed and appropriate
• Work with Medical Records, such as scanning, faxing and retrieving medical records from various specialty offices and emergency rooms.
• Accepts other duties or responsibilities as assigned.

MINIMUM REQUIREMENTS:

• One year of office experience required
• A minimum of an Associate's Degree in Business, Accounting, Health Care, or related field preferred.
• A minimum of 3 years’ experience in a medical, dental, or behavioral health clinic preferred.
• Must possess a valid driver’s license, good driving record, and be insured by the Tribe’s insurance carrier.
• Must strictly adhere to confidentiality and HIPAA policies.
• Computer literacy: Microsoft Word and Excel and Outlook email required.
• Demonstrated ability to deliver and execute exceptional patient service.
• Demonstrated problem solving, ability including planning, organizing, and prioritizing.
• Ability to work independently and as part of a group, while remaining professional and developing group cohesiveness.
• Ability to work collaboratively and productively with all members of staff.

In accordance with the requirements of the Health Center Manual, employee of this position, as a condition of employment, must document immunity to Rubella & Measles. Influenza vaccine is recommended for all health workers in contact with patients.

The employee must be suitable for Tribal employment in your position as determined by fingerprint check results and appropriate background investigation. An incumbent found not suitable after hire will be removed from this position.

The employee is required to operate a tribal-owned or leased motor vehicle, commercial motor vehicle, rental motor vehicle or privately owned motor vehicle in the performance of official duties. An appropriate, valid driver's license is required for the position.

Tribal Preference Policy: In accordance with the Spokane Tribal Employment Rights Ordinance Tribal Preference will be observed in hiring.

Veteran’s Preference: It shall be the policy of the Spokane Tribe to provide preference in hiring to qualified applicants claiming Veteran’s Preference who have been discharged from the United States Armed Forces with honor and under honorable conditions.