Behavioral Health Patient Services Specialist

Whitman-Walker; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Whitman-Walker in Washington, DC, seeks a Client Services Representative for its centralized patient-facing department. You will schedule appointments, collect updated documents, update patient records, and verify insurance to facilitate access to care.

Responsibilities include registering patients in eCW, confirming demographics, collecting co-pays, and communicating No-Show policies with compassion. Strong HIPAA knowledge and Microsoft Office skills are required.

Qualifications

• Associate degree or 2 years of equivalent work experience required.

Responsibilities

• Register patients and update demographics and insurance in the EMR (eCW).
• Schedule, reschedule, and confirm appointments; provide appointment reminders.
• Collect payments and explain billing; communicate No-Show policy with compassion.
• Verify active insurance; scan and attach documents; ensure data integrity in the EMR.

Skills

Customer service

Communication skills

HIPAA compliance

Medical terminology

eCW

Microsoft Office

Data entry

Multitasking

Education

Associate degree

Tools

eCW

Job description

Whitman-Walker in Washington, DC, seeks a Client Services Representative for its centralized patient-facing department. You will schedule appointments, collect updated documents, update patient records, and verify insurance to facilitate access to care.

Responsibilities include registering patients in eCW, confirming demographics, collecting co-pays, and communicating No-Show policies with compassion. Strong HIPAA knowledge and Microsoft Office skills are required.