Patient Services Specialist — Front Desk & Scheduling

American Oncology Network; Warner Robins (GA); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to deliver high-quality front-end patient support in a Georgia clinic. You will handle patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role requires at least one year in healthcare, strong customer service, and proficiency with Microsoft Office. On-site work with a collaborative team environment and cross-station coverage is expected.

Qualifications

• Minimum one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally and document arrival status in the EMR.
• Schedule and manage patient appointments, including follow-ups and referrals.
• Process, post, and reconcile patient payments and co-pays; coordinate with Financial Counselor.
• Maintain patient demographics and medical history in the EMR; verify patient identity.
• Respond to inbound calls and route messages in the EMR as needed.
• Manage medical records and ensure HIPAA compliant documentation.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network is seeking a Patient Services Specialist to deliver high-quality front-end patient support in a Georgia clinic. You will handle patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional service.

The role requires at least one year in healthcare, strong customer service, and proficiency with Microsoft Office. On-site work with a collaborative team environment and cross-station coverage is expected.