Patient Services Coordinator – Front Desk & Records

American Oncology Network, Inc.; Macon (GA); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end support for patients.

You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and excellent customer service across the Central Georgia clinics. You will greet patients, verify demographics, post payments, schedule appointments, maintain EMR records, handle inquiries, and support cross-functional stations to ensure smooth

Qualifications

• Strong interpersonal and communication skills with diverse populations.
• Critical thinking, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, multi-site environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients and verify identity per standards, documenting in the EMR.
• Verify, update, and maintain patient demographic information as required.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Ensure completion of required patient forms and medical history documentation.
• Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.
• Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
• Maintain physician schedules and resolve scheduling conflicts; coordinate schedule changes and visits.
• Assign new patients to clinicians per guidelines and maintain records; contact patients about missed appointments.
• Document and relay hospital consults, messages, and urgent information to care team.

Skills

Interpersonal skills

Communication

Critical thinking

Organizational skills

Multitasking

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end support for patients.

You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and excellent customer service across the Central Georgia clinics. You will greet patients, verify demographics, post payments, schedule appointments, maintain EMR records, handle inquiries, and support cross-functional stations to ensure smooth