Healthcare Front Desk & Scheduling Specialist

American Oncology Network, Inc.; Warner Robins (GA); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support, patient intake, scheduling, and financial transactions. You will verify demographics, collect co-pays, and ensure accurate documentation in the EMR while delivering exceptional customer service.

The role requires at least a high school diploma (an associate degree is preferred) and experience in a healthcare setting. Training across stations and multi-site support may be required.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of one year in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers, check in per clinic policy, and verify identity in EMR.
• Schedule appointments, manage physician calendars, and relay urgent information to care teams.
• Process payments, post transactions, and assist with financial counseling coordination.
• Maintain medical records in EMR and ensure HIPAA-compliant document handling.
• Provide coverage across Patient Services stations as needed and support multi-site operations.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

MS Word

Excel

Outlook

EMR system

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support, patient intake, scheduling, and financial transactions. You will verify demographics, collect co-pays, and ensure accurate documentation in the EMR while delivering exceptional customer service.

The role requires at least a high school diploma (an associate degree is preferred) and experience in a healthcare setting. Training across stations and multi-site support may be required.