Patient Services Specialist — Front Desk & Scheduling

Solaris Health Holdings LLC; Utica (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Solaris Health Holdings LLC is seeking a Patient Service Representative II to deliver exceptional patient care and support. You will manage front-desk interactions, register patients, collect payments, and coordinate referrals as part of a seamless intake and checkout process.

The role requires accurate documentation, PHI protection, and strong communication, with 2–3 years in a medical-office customer service background.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2-3 years of customer service experience in a medical office.
• Experience with CPT coding and ICD-10 preferred.
• Proficiency in Microsoft Office and EMR systems.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks in a high-demand environment.

Responsibilities

• Answer multi-line phone calls and greet patients and visitors.
• Register new patients and update demographics.
• Collect co-pays and balances; process payments.
• Obtain referrals and authorizations when required.
• Scan and file medical records; maintain PHI confidentiality.
• Schedule appointments and coordinate follow-up visits.
• Support billing with charge entry and documentation.

Skills

Microsoft Office

EMR navigation

Customer service

Organizational skills

Communication skills

HIPAA compliance

Education

High School Diploma or equivalent

Some college coursework

Tools

EMRs

Healthcare systems

Job description

Solaris Health Holdings LLC is seeking a Patient Service Representative II to deliver exceptional patient care and support. You will manage front-desk interactions, register patients, collect payments, and coordinate referrals as part of a seamless intake and checkout process.

The role requires accurate documentation, PHI protection, and strong communication, with 2–3 years in a medical-office customer service background.