Patient Experience Specialist II

Solaris Health Holdings LLC; Rochester Hills (MI); On-site; USD 22,000 - 32,000; Full time

Job summary

Solaris Health Holdings LLC in Michigan is seeking a Patient Service Representative II to deliver high‑level customer service, handle patient registration, scheduling, and billing coordination in a fast-paced medical office. You will greet patients, collect demographics and co-pays, manage referrals, protect PHI, and support billing with timely charge entries while collaborating with clinical staff.

The role requires 2–3 years of medical office experience and strong communication, organizational

Qualifications

• Minimum 2‑3 years of customer service experience in a medical office.
• Experience with CPT/ICD‑10 coding is a plus.

Responsibilities

• Answer phones and greet patients and visitors.
• Register patients and collect demographics and financial information.
• Collect outstanding balances and assist with billing.
• Process referrals and authorizations when required.
• Scan and file patient records and maintain confidentiality.
• Schedule appointments, follow-ups, and procedures as needed.
• Support workflow between clerical and clinical staff.

Skills

Customer service

Phone handling

Communication

Multitasking

Medical terminology

HIPAA compliance

Independent work

Financial records

Interpersonal skills

Education

High School Diploma or equivalent

Some college work preferred

Tools

Microsoft Office

EMR systems

Billing software

Job description

Solaris Health Holdings LLC in Michigan is seeking a Patient Service Representative II to deliver high‑level customer service, handle patient registration, scheduling, and billing coordination in a fast-paced medical office. You will greet patients, collect demographics and co-pays, manage referrals, protect PHI, and support billing with timely charge entries while collaborating with clinical staff.

The role requires 2–3 years of medical office experience and strong communication, organizational