Patient Services Front Desk Associate I

Solaris Health Holdings LLC; Saint Augustine (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Solaris Health Holdings LLC in Saint Augustine, FL is seeking a Patient Service Representative I to deliver exemplary patient service by phone or in person, handle front desk duties, schedule appointments, and assist with intake and checkout. You will collect co-pays, verify insurance, and maintain accurate records while coordinating with clinical staff to ensure a smooth patient flow.

This role requires 1-3 years in customer service in a medical setting, HS diploma, and familiarity with HIPAA

Qualifications

• High School Diploma or equivalent required; some college preferred.
• 1–3 years of customer service experience in a medical setting, preferred in urology.
• Basic knowledge of CPT/ICD-10 coding preferred.

Responsibilities

• Welcomes and greets patients and visitors in person or by phone.
• Registers new patients and updates demographics; collects co-pays and balances.
• Verifies insurance information and obtains referrals/authorizations when required.
• Maintains organized front desk, scans records, and facilitates patient flow with staff.

Skills

Microsoft Office

EMR Navigation

Phone etiquette

Organization skills

Customer service

Medical terminology

HIPAA compliance

Education

High School Diploma

Some college

Job description

Solaris Health Holdings LLC in Saint Augustine, FL is seeking a Patient Service Representative I to deliver exemplary patient service by phone or in person, handle front desk duties, schedule appointments, and assist with intake and checkout. You will collect co-pays, verify insurance, and maintain accurate records while coordinating with clinical staff to ensure a smooth patient flow.

This role requires 1-3 years in customer service in a medical setting, HS diploma, and familiarity with HIPAA