Front Desk Patient Services Associate

Solaris Health Holdings LLC; Annapolis (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Solaris Health Holdings LLC is seeking a Patient Service Representative I to provide exceptional customer service and ensure a seamless patient experience both by phone and in person. The role involves greeting patients, registering them, scheduling appointments, and guiding them through the intake and checkout process with accuracy and confidentiality.

You will handle co-payments and verify insurance, while coordinating with clinical staff to keep patient flow smooth and efficient in a

Qualifications

• Front desk patient interaction and coordination.
• Registration and demographics data collection.
• Handling co-pays, balances, and insurance info.
• Knowledge of CPT/ICD coding is a plus.

Responsibilities

• Greet patients and visitors in person or by phone.
• Register new patients and update demographics.
• Collect outstanding balances and verify insurance information.
• Schedule appointments and coordinate intake and checkout processes.
• Maintain front desk organization and protect patient confidentiality.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

EMR navigation

Microsoft Office

HIPAA compliance

Education

High School Diploma or equivalent

Some college

Tools

Microsoft Office

EMR systems

Job description

Solaris Health Holdings LLC is seeking a Patient Service Representative I to provide exceptional customer service and ensure a seamless patient experience both by phone and in person. The role involves greeting patients, registering them, scheduling appointments, and guiding them through the intake and checkout process with accuracy and confidentiality.

You will handle co-payments and verify insurance, while coordinating with clinical staff to keep patient flow smooth and efficient in a