Patient Services Specialist: Front Desk & Scheduling

Saint Joseph Medical Group; United States; On-site; USD 38,000 - 55,000; Full time

Job summary

CHI Saint Joseph Medical Group seeks a Patient Services Professional to serve as the welcoming voice and central administrative support, ensuring smooth patient experiences and clinic operations. Duties include phone-based inquiries, scheduling, and processing demographics, insurance verification, referrals, and pre-registrations.

Successful candidates will demonstrate exceptional communication, attention to detail, and strong organizational skills, with the ability to handle sensitive data and

Qualifications

• Exceptionally strong communication and customer service skills.
• Meticulous attention to detail and high level of organization.
• Familiarity with health-care administrative systems and processes.

Responsibilities

• Schedule and register patient appointments and provide information as needed.
• Manage phone, fax, email and other communications with accuracy and efficiency.
• Assist patients with introductions to services and provider availability.
• Update patients on referral or authorization status.
• Handle high volumes of calls and route to appropriate resources.
• Communicate clearly with patients and physicians’ offices regarding instructions.

Skills

Exceptional communication

Attention to detail

Organizational skills

System proficiency

Education

High School Graduate

High School GED

Job description

CHI Saint Joseph Medical Group seeks a Patient Services Professional to serve as the welcoming voice and central administrative support, ensuring smooth patient experiences and clinic operations. Duties include phone-based inquiries, scheduling, and processing demographics, insurance verification, referrals, and pre-registrations.

Successful candidates will demonstrate exceptional communication, attention to detail, and strong organizational skills, with the ability to handle sensitive data and