Patient Access & Scheduling Specialist

CommonSpirit Health; Phoenix (AZ); On-site; USD 26,000 - 33,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ is seeking a Patient Services Professional to be the welcoming voice and central administrative support for patient experiences and clinic operations. You will manage high-volume phone interactions, scheduling, registrations, insurance verification, referrals, and pre-authorizations, while handling sensitive information with discretion.

The ideal candidate communicates clearly, pays attention to detail, stays organized, and collaborates

Qualifications

• High School Graduate
• Formal Medical Assistant program or military training equivalent to MCMA program

Responsibilities

• Schedule and register patient appointments and provide information (addresses, directions, hours, departments)
• Process phone, fax, email, and other requests with efficiency and accuracy
• Assist new members with introduction to available services and providers
• Update patients on referral or authorization status
• Answer and screen high-volume calls, schedule/cancel appointments for multiple providers
• Follow phone scripts and scheduling criteria; determine appointment type and urgency
• Communicate pre-procedure instructions and exam preparation requirements to patients and ordering physicians' offices

Skills

Phone support

Multichannel support

Communication

Scheduling

Data handling

Office software

Education

High school diploma

Medical Assistant certificate

Tools

Windows-based software

Web-based applications

Job description

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ is seeking a Patient Services Professional to be the welcoming voice and central administrative support for patient experiences and clinic operations. You will manage high-volume phone interactions, scheduling, registrations, insurance verification, referrals, and pre-authorizations, while handling sensitive information with discretion.

The ideal candidate communicates clearly, pays attention to detail, stays organized, and collaborates