Patient Services Specialist: Front Desk & Scheduling

Commonspirit-Health; Arroyo Grande (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Commonspirit-Health is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone customer service, communications, and patient information like demographics, insurance verification, and scheduling, while handling referrals, authorizations, pre-registrations, and other clerical tasks with discretion.

Qualifications

• Prior customer related service experience.

Responsibilities

• Consistently demonstrates customer service expectations.
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.
• Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
• Keeps patient informed about appointment delays and offers solutions every 10 minutes.
• Consistently demonstrates competence as outlined in the job description.
• Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.

Skills

Customer service

Job description

Commonspirit-Health is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone customer service, communications, and patient information like demographics, insurance verification, and scheduling, while handling referrals, authorizations, pre-registrations, and other clerical tasks with discretion.