Patient Services Specialist – Front Desk & Scheduling

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Health System is seeking a front desk/clerical associate to greet and assist patients and visitors, schedule appointments, and manage basic patient information in our clinic setting.

You will handle calls, insurance questions, and payments while maintaining a friendly, professional demeanor. CPR certification and high school diploma are required, with medical office experience preferred. Mercy offers comprehensive benefits for full-time staff.

Qualifications

• Education: High School diploma or equivalent.
• Medical office training beneficial.
• CPR certification.
• Must be able to communicate effectively in written and verbal form.
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
• Computer knowledge, typing skills and knowledge of basic math.
• Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Answers incoming calls and sets appointments.
• Enters new and established patient information into the computer.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims and patient referrals.
• Provides forms for tests or interoffice communications and secures signatures.

Skills

Communication

Office procedures

Typing & math

Education

High School diploma or equivalent

CPR certification

Tools

Medical office software

Job description

Mercy Health System is seeking a front desk/clerical associate to greet and assist patients and visitors, schedule appointments, and manage basic patient information in our clinic setting.

You will handle calls, insurance questions, and payments while maintaining a friendly, professional demeanor. CPR certification and high school diploma are required, with medical office experience preferred. Mercy offers comprehensive benefits for full-time staff.