Patient Services Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Bentonville (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to greet and assist patients and visitors with compassion, coordinate front desk workflows, and support a patient-centered experience. The role requires strong communication, basic computer skills, confidentiality, and the ability to work under pressure in a busy medical office; one year of relevant experience preferred.

The position is on-site at Mercy with opportunities to grow within the patient services team.

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• Excellent communication and customer service skills.
• Ability to maintain patient confidentiality.
• Proficient with basic computer data entry.

Responsibilities

• Greet and assist patients and visitors with compassion and professionalism.
• Coordinate front office workflows to ensure efficient operations.

Skills

Communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to greet and assist patients and visitors with compassion, coordinate front desk workflows, and support a patient-centered experience. The role requires strong communication, basic computer skills, confidentiality, and the ability to work under pressure in a busy medical office; one year of relevant experience preferred.

The position is on-site at Mercy with opportunities to grow within the patient services team.