Patient Services Specialist - Front Desk & Billing

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a front desk specialist for our medical office to warmly welcome patients, verify information, and coordinate scheduling with healthcare teams.

You will enter patient data accurately, answer questions with professionalism, and maintain a calm, patient-centered experience in a fast-paced environment.

Responsibilities include discussing financial responsibilities, explaining payment options, and ensuring strict privacy policies are followed.

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• Excellent communication and customer service skills required.
• Ability to maintain confidentiality and privacy.
• Ability to discuss patient financial responsibility professionally.

Responsibilities

• Greet and assist patients and visitors professionally.
• Enter patient information accurately and process documentation.
• Schedule appointments and manage front desk workflows.
• Discuss patient financial responsibilities and payment options.
• Maintain confidentiality and follow privacy policies.

Skills

Communication skills

Professional communication

Data entry

Customer service

Empathetic

Attention to detail

Privacy & confidentiality

Discretion

Adaptability under pressure

Clinic front desk training

Education

High school diploma or equivalent

Tools

Word processing

Data entry

Job description

Mercy is seeking a front desk specialist for our medical office to warmly welcome patients, verify information, and coordinate scheduling with healthcare teams.

You will enter patient data accurately, answer questions with professionalism, and maintain a calm, patient-centered experience in a fast-paced environment.

Responsibilities include discussing financial responsibilities, explaining payment options, and ensuring strict privacy policies are followed.