Patient Experience Specialist | Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Crestwood (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. The role covers greeting and directing patients, scheduling, and handling clerical tasks for clinic staff.

Responsibilities include data entry for patient information, answering calls, coordinating appointments, and assisting with payments and insurance details as needed, all within a welcoming,

Qualifications

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collection of payments.

Education

High School diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. The role covers greeting and directing patients, scheduling, and handling clerical tasks for clinic staff.

Responsibilities include data entry for patient information, answering calls, coordinating appointments, and assisting with payments and insurance details as needed, all within a welcoming,