Patient Services Lead - Front Desk & Care Coordination

Neighborcare-Health; Seattle (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Retirement match

Employee assistance

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative to welcome patients, check in for appointments, and schedule follow-ups. You will be the first clinic contact and help with insurance verification and collecting co-pays.

The role emphasizes teamwork, population health participation, and care coordination. Requirements include a high school diploma and at least one year of customer service experience; healthcare experience preferred.

Qualifications

• High School diploma or GED required.
• One year of customer service experience.
• Healthcare experience preferred.

Responsibilities

• Greet patients and families as they arrive.
• Answer phones, confirm appointments, and transfer calls.
• Check in patients and collect updated information for the EHR.
• Assist with maintaining front-desk areas and charts.
• Check insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collect co-pays and close out at day end.

Skills

Customer service

Education

High School diploma or GED

Job description

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative to welcome patients, check in for appointments, and schedule follow-ups. You will be the first clinic contact and help with insurance verification and collecting co-pays.

The role emphasizes teamwork, population health participation, and care coordination. Requirements include a high school diploma and at least one year of customer service experience; healthcare experience preferred.