Patient Services Specialist - Front Desk & Scheduling

Lehigh Valley Health Network, Inc.; Pottstown (Montgomery County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative for the Lower Pottsgrove area. The role involves coordinating administrative tasks for daily physician practice operations, serving as the first point of contact for patients and providers, and handling scheduling, insurance verification, and EMR communications.

The position supports high-quality patient experiences with accuracy, confidentiality, and adaptability to changing priorities in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.

Responsibilities

• Coordinate and perform clerical/administrative duties for daily physician practice operations.
• Serve as the initial contact for patients and healthcare providers.
• Verify insurance information, precertifications, and schedule appointments.
• Maintain and support patient scheduling, reminders, and EMR messaging.

Skills

Customer service

Proficient computer skills

EMR workflows

Education

High School Diploma/GED

Tools

EMR/EHR systems

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative for the Lower Pottsgrove area. The role involves coordinating administrative tasks for daily physician practice operations, serving as the first point of contact for patients and providers, and handling scheduling, insurance verification, and EMR communications.

The position supports high-quality patient experiences with accuracy, confidentiality, and adaptability to changing priorities in a fast-paced healthcare setting.