Patient Experience Coordinator

Lehigh Valley Health Network, Inc.; Easton (Northampton County); On-site; USD 32,000 - 46,000; Part time

Job summary

Lehigh Valley Health Network is seeking a clerical/administrative professional to support daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-quality customer service and coordinating scheduling and registrations.

The role requires a High School Diploma or GED, at least 1 year of customer service experience, and proficiency with EMR workflows. Onsite, day shift with part-time hours in the Lehigh Valley region.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to adapt to changing priorities and maintain accuracy.
• Maintain confidentiality and handle sensitive information.
• Proficient computer skills and EMR workflow knowledge.

Responsibilities

• Perform a variety of clerical/administrative duties to support daily physician practice operations.
• Serve as the initial point of contact for patients and healthcare providers.
• Gather information for accurate registration and check-in; schedule appointments.
• Obtain and verify insurance authorizations and precertifications as needed.
• Collaborate with the team to ensure smooth patient flow and service delivery.
• Maintain schedules, handling billing, referrals, and other clerical tasks.
• Conduct patient outreach via phone and EMR messaging.

Skills

Customer service

Attention to detail

Confidentiality

Communication

Education

High School Diploma/GED

Tools

EMR Systems

Microsoft Office

Job description

Lehigh Valley Health Network is seeking a clerical/administrative professional to support daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-quality customer service and coordinating scheduling and registrations.

The role requires a High School Diploma or GED, at least 1 year of customer service experience, and proficiency with EMR workflows. Onsite, day shift with part-time hours in the Lehigh Valley region.