Patient Access & Experience Specialist

Lehigh Valley Health Network, Inc.; Northampton Township (Bucks County); On-site; USD 22,000 - 33,000; Part time

Job summary

Lehigh Valley Health Network is seeking an individual to coordinate clerical/administrative duties for daily physician practice operations. You will be the initial contact for patients and healthcare providers, delivering high-quality customer service to support the overall patient experience.

The role handles scheduling, registration, insurance precertifications, medical record requests, and outreach via phone and EMR messaging, contributing to smooth practice operations and patient care.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and confidentiality in detailed tasks.
• Proficient computer skills and familiarity with EMR workflows.
• Able to explain, educate, and support LVHN patient portal features.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Maintains execution and flow of the patient schedule to provide the best patient experience.
• Collaborates in training, staffing, and functionality while providing feedback.
• Keeps abreast of changes in insurance providers regarding coverage and reimbursement changes.
• Organizes to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs patient outreach including telephone and EMR messaging.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

High School Diploma/GED

Tools

EMR workflows

Proficient computer skills

Job description

Lehigh Valley Health Network is seeking an individual to coordinate clerical/administrative duties for daily physician practice operations. You will be the initial contact for patients and healthcare providers, delivering high-quality customer service to support the overall patient experience.

The role handles scheduling, registration, insurance precertifications, medical record requests, and outreach via phone and EMR messaging, contributing to smooth practice operations and patient care.