Patient Access & Services Specialist

Lehigh Valley Health Network, Inc.; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a clerical/administrative professional to support daily physician practice operations in Scranton.

You will serve as the first point of contact for patients and providers, ensuring high-quality customer service and accurate registration, scheduling, and insurance-related tasks. The role emphasizes coordinating scheduling, handling EMR workflows, and supporting a collaborative team to maintain smooth patient care processes.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Proficient computer skills and ability to work with EMR workflows.
• Ability to handle cash and explain LVHN patient portal features.

Responsibilities

• Coordinate clerical/administrative duties for daily practice operations.
• Serve as the initial point of contact for patients and providers.
• Assist with patient registration, check-in, scheduling, and insurance authorizations.
• Maintain patient schedule flow and ensure excellent patient experience.
• Support training, staffing, and daily departmental operations.
• Stay informed on insurance coverage and reimbursement changes.
• Perform scheduling, scanning, billing, referrals, and related clerical tasks.
• Contact patients via telephone and EMR messaging as needed.

Skills

Customer service experience

Confidentiality

Computer skills

Cash handling

Education

High School Diploma/GED

Tools

EMR workflows

EMR systems

Job description

Lehigh Valley Health Network, Inc. is seeking a clerical/administrative professional to support daily physician practice operations in Scranton.

You will serve as the first point of contact for patients and providers, ensuring high-quality customer service and accurate registration, scheduling, and insurance-related tasks. The role emphasizes coordinating scheduling, handling EMR workflows, and supporting a collaborative team to maintain smooth patient care processes.