Patient Experience & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Hellertown (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network, Inc. in Hellertown is seeking an administrative professional to support daily physician practice operations and maintain high-level patient service. You will serve as the first contact for patients and providers, manage registrations, and help coordinate schedules.

The role involves handling insurance authorizations, medical record requests, and a range of clerical tasks while upholding LVHN’s standards of confidentiality and service excellence.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and comply with detail-oriented tasks.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Familiarity with EMR workflows following orientation.
• Able to handle cash and other patient payment methods.

Responsibilities

• Perform a variety of clerical and administrative tasks to support daily physician practice operations.
• Serve as the initial point of contact for patients and healthcare providers to ensure a positive experience.
• Obtain and verify information for patient registration and check-in.
• Schedule appointments and coordinate communication with patients and providers.
• Assist with insurance authorizations and medical record releases as needed.
• Support scheduling, billing, referrals, and other clerical queues in a timely manner.

Skills

Customer service

Computer skills

EMR workflows

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network, Inc. in Hellertown is seeking an administrative professional to support daily physician practice operations and maintain high-level patient service. You will serve as the first contact for patients and providers, manage registrations, and help coordinate schedules.

The role involves handling insurance authorizations, medical record requests, and a range of clerical tasks while upholding LVHN’s standards of confidentiality and service excellence.