Patient Services Specialist - Front Desk & Scheduling

Southern New Hampshire Health; Nashua (NH); In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision coverage

Life insurance

Disability insurance

403(b) Retirement Savings Plan

Tuition Reimbursement

Paid training

Descrizione del lavoro

Southern New Hampshire Health is seeking a Patient Service Representative to be the first point of contact for patients and visitors in Nashua. You will register patients, schedule appointments, manage referrals, handle phone inquiries, and support daily office operations.

The role requires a high school diploma or GED, strong customer service skills, and proficiency with Windows-based office software. Ability to multitask and maintain confidentiality is essential for success in this fast-paced

Competenze

• High School Diploma or GED required.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Customer-focused with a caring and compassionate approach when interacting with patients and the public.
• Adaptable and flexible, with the ability to support other offices and changing operational needs.
• Commitment to maintaining confidentiality and regulatory compliance.

Mansioni

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with practice policies.
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support Patient Centered Medical Home (PCMH) initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Conoscenze

Customer service

Front-desk operations

Microsoft Windows

Communication

Organizational skills

Multitasking

Teamwork

Adaptability

Confidentiality

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Southern New Hampshire Health is seeking a Patient Service Representative to be the first point of contact for patients and visitors in Nashua. You will register patients, schedule appointments, manage referrals, handle phone inquiries, and support daily office operations.

The role requires a high school diploma or GED, strong customer service skills, and proficiency with Windows-based office software. Ability to multitask and maintain confidentiality is essential for success in this fast-paced