Patient Service Concierge & Scheduler

Southern New Hampshire Health; Pepperell (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Retirement plan (403b)

Paid training

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will provide clerical and administrative support for front desk operations, including registration, scheduling, referrals, and patient communications in a fast-paced healthcare setting.

You will handle demographics, insurance information, co-pays, and documentation while maintaining HIPAA standards and ensuring excellent customer service.

Qualifications

• Customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greet, direct, register, check in/out patients professionally.
• Answer calls, provide information, schedule appointments.
• Enter and manage referrals and authorizations.
• Verify demographics and insurance information.
• Process forms and medical records accurately.
• Collect copays and balance daily.
• Scan and index patient documents.
• Coordinate interpreter services when needed.
• Maintain HIPAA compliance and confidentiality.
• Support other staff and participate in training.

Skills

Customer service

Communication skills

Microsoft Office

Healthcare terminology

Education

High School Diploma or equivalent

Tools

EPIC system

Job description

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will provide clerical and administrative support for front desk operations, including registration, scheduling, referrals, and patient communications in a fast-paced healthcare setting.

You will handle demographics, insurance information, co-pays, and documentation while maintaining HIPAA standards and ensuring excellent customer service.