Patient Services Specialist – Welcoming Front Desk Leader

SolutionHealth; Nashua (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability coverage

403(b) Retirement Savings Plan

Tuition reimbursement

Job summary

Southern New Hampshire Health in Nashua is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will handle patient registration, schedule appointments, manage referrals, answer calls, and ensure accurate patient information while supporting daily practice operations.

The role requires a High School Diploma or GED, with at least one year of customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with practice policies.
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support PCMH initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Skills

Customer service

Reception

Front desk operations

HIPAA compliance

Verbal communication

Written communication

Windows software

Education

High School Diploma or GED

Tools

Windows Office

Job description

Southern New Hampshire Health in Nashua is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will handle patient registration, schedule appointments, manage referrals, answer calls, and ensure accurate patient information while supporting daily practice operations.

The role requires a High School Diploma or GED, with at least one year of customer service experience preferred.