Patient Experience Front Desk Specialist

SolutionHealth; Nashua (NH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, prescription, and vis*

Life insurance

Short- and long-term disability

Flexible Spending Accounts (FSA)

Tuition Reimbursement

403(b) Retirement Savings Plan

Education & Paid training courses for

Job summary

Southern New Hampshire Health in Nashua, NH, is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will register patients, schedule appointments, manage referrals, handle calls, and maintain accurate records to support daily practice operations.

You will collect co-pays, verify demographics, and ensure a smooth check-in/check-out process while upholding HIPAA compliance and patient-centered service.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of customer service experience preferred.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Customer-focused with a caring and compassionate approach when interacting with patients and the public.
• Adaptable and flexible, with the ability to support other offices and changing operational needs.
• Commitment to maintaining confidentiality and regulatory compliance.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with practice policies.
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support Patient Centered Medical Home (PCMH) initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in‑services, and ongoing professional development.

Skills

Customer service

Communication skills

Organization

Teamwork

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Windows-based office software

Job description

Southern New Hampshire Health in Nashua, NH, is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will register patients, schedule appointments, manage referrals, handle calls, and maintain accurate records to support daily practice operations.

You will collect co-pays, verify demographics, and ensure a smooth check-in/check-out process while upholding HIPAA compliance and patient-centered service.