Patient Experience Coordinator - Front Desk

Southern New Hampshire Health; Pepperell (MA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability benefits

Tuition reimbursement

Retirement plan

FSA

Competitive pay

Student loan payoff program

Descrizione del lavoro

Southern New Hampshire Health is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You’ll provide clerical support at the front desk, handle registration, scheduling, referrals, and insurance data, while delivering exceptional customer service in a fast-paced healthcare setting.

The role requires strong communication, multitasking, and attention to detail, with an emphasis on patient experience and HIPAA-compliant procedures.

Competenze

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Mansioni

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Conoscenze

Customer service

Reception functions

Administrative workflows

Medical terminology understanding

MS Office

Organization

Time management

Multitasking

Verbal and written communication

Teamwork

Attention to detail

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Southern New Hampshire Health is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You’ll provide clerical support at the front desk, handle registration, scheduling, referrals, and insurance data, while delivering exceptional customer service in a fast-paced healthcare setting.

The role requires strong communication, multitasking, and attention to detail, with an emphasis on patient experience and HIPAA-compliant procedures.