Patient Services Specialist - Front Desk & Scheduling

American Oncology Network, Inc.; Macon (GA); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to join our Central Georgia team in Macon. You will handle patient intake, scheduling, medical records, and billing support with an emphasis on accuracy and customer service.

In this fast-paced, multi-site environment, you will verify demographics, post payments, coordinate with clinicians, and ensure HIPAA-compliant documentation while maintaining a welcoming patient experience.

Qualifications

• High School Diploma required; associates degree preferred.
• Minimum 1 year in healthcare setting; physician office experience preferred.
• Strong customer service, attention to detail, and multitasking ability.

Responsibilities

• Greet and check in patients, verify identity, and document arrival status.
• Schedule appointments, manage physician calendars, and coordinate referrals.
• Maintain medical records in EMR, respond to requests, and ensure HIPAA compliance.
• Collect/post patient payments, balance cash drawers, and assist billing team as needed.
• Provide cross-site coverage and support when needed across locations.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Problem solving

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

American Oncology Network is seeking a Patient Services Specialist to join our Central Georgia team in Macon. You will handle patient intake, scheduling, medical records, and billing support with an emphasis on accuracy and customer service.

In this fast-paced, multi-site environment, you will verify demographics, post payments, coordinate with clinicians, and ensure HIPAA-compliant documentation while maintaining a welcoming patient experience.