Patient Services Specialist — Front Desk & Scheduling

Summit Medical Group; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Medical Group is seeking a detail-oriented PSR-style Office Assistant in Livingston, NJ to greet patients, manage registration, and support scheduling and billing processes.

You will handle calls, verify insurance, and maintain accurate patient records while coordinating with clinical staff for timely pre-authorizations and referrals. Strong customer service and organizational skills are essential.

Qualifications

• High School graduate or GED; Associate Degree preferred.
• Experience as PSR or in a medical office preferred.
• Excellent English communication and customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology and basic computer use.

Responsibilities

• Greet visitors and direct them professionally to the appropriate person.
• Maintain efficient patient flow during registration and provide excellent customer service.
• Answer calls promptly, take messages, and route to the appropriate staff.
• Inform patients of delays in physician schedules and assist with comfort.
• Post self-pay charges, collect payments, and reconcile daily payments.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify insurance, and update patient accounts.
• Schedule appointments per guidelines and manage waitlists as applicable.
• Enter orders for tests and procedures following workflows.
• Coordinate pre-authorizations with care staff and complete referrals.
• Communicate issues to Office Supervisor promptly.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High School diploma or GED

Associate degree

Tools

EHR system

Practice Management System

Windows OS

Job description

Summit Medical Group is seeking a detail-oriented PSR-style Office Assistant in Livingston, NJ to greet patients, manage registration, and support scheduling and billing processes.

You will handle calls, verify insurance, and maintain accurate patient records while coordinating with clinical staff for timely pre-authorizations and referrals. Strong customer service and organizational skills are essential.