Patient Services Specialist — Front Desk & Scheduling

Carolinas Medical Center; Indian Trail (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health seeks a detail-oriented administrative associate for the Dove Internal Medicine: Indian Trail location. The role supports patient registration, insurance verification, scheduling, and cash handling to ensure an exceptional patient experience.

You will interact with patients and families, maintain accurate records, and assist billing while adhering to health system policies. Monday–Friday, 8:00am–5:00pm, full-time, benefits eligible.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred; Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment, able to work on a team and independently.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities per standards.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information and assist billing functions as needed.
• Demonstrate proficiency with emergency codes and compliance with healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency supplies.

Education

High School Diploma or GED

Job description

Advocate Health seeks a detail-oriented administrative associate for the Dove Internal Medicine: Indian Trail location. The role supports patient registration, insurance verification, scheduling, and cash handling to ensure an exceptional patient experience.

You will interact with patients and families, maintain accurate records, and assist billing while adhering to health system policies. Monday–Friday, 8:00am–5:00pm, full-time, benefits eligible.