Front Desk & Patient Services Specialist

Advocate Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Defined contribution retirement plans

Educational Assistance Program

Paid Time Off

Job summary

Advocate Health seeks a Front Desk/Patient Access representative in Charlotte, NC. You will handle patient registration, verify insurance, schedule appointments, and assist with billing while delivering compassionate, patient-centered service.

The role requires strong interpersonal skills, the ability to work in a fast-paced environment, and familiarity with medical records software. This is a full-time on-site position with benefits and a 40-hour work week.

Qualifications

• High School Diploma or GED required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Computer experience required.

Responsibilities

• Provide caring customer service to create a positive patient experience.
• Manage patient registration, insurance verification, scheduling, and billing-related tasks.
• Encourage use of front-end technology during registration.
• Maintain accurate patient information and assist billing.
• Demonstrate knowledge of emergency codes and regulations.

Skills

Customer service

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health seeks a Front Desk/Patient Access representative in Charlotte, NC. You will handle patient registration, verify insurance, schedule appointments, and assist with billing while delivering compassionate, patient-centered service.

The role requires strong interpersonal skills, the ability to work in a fast-paced environment, and familiarity with medical records software. This is a full-time on-site position with benefits and a 40-hour work week.