Patient Access & Front Desk Specialist

Advocate Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Life insurance

Disability coverage

401(k) with employer match

Educational assistance

Paid time off

Job summary

Advocate Health in Charlotte, NC is seeking a Full-time Front Desk / Patient Access staff member for Teen Health. You will handle patient registration, insurance verification and scheduling while delivering exceptional service in General Medicine and Behavioral Health clinics.

Responsibilities include managing cash, guiding patients through registration, and maintaining accurate records. A HS diploma and computer skills are required; healthcare software experience is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and judgment in a fast-paced environment and works in a team.
• Manages patient registration, insurance verification, scheduling, and cash handling with accuracy.
• Encourages patient use of front-end technology during registration.
• Maintains confidential patient information including insurance and billing.
• Demonstrates proficiency in emergency codes and applicable health regulations.
• Monitors inventory of medications and emergency supplies.

Skills

Customer service

Interpersonal skills

Teamwork

Critical thinking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC is seeking a Full-time Front Desk / Patient Access staff member for Teen Health. You will handle patient registration, insurance verification and scheduling while delivering exceptional service in General Medicine and Behavioral Health clinics.

Responsibilities include managing cash, guiding patients through registration, and maintaining accurate records. A HS diploma and computer skills are required; healthcare software experience is preferred.