Patient Experience Specialist

Advocate Health; Clemmons (NC); Vor Ort; USD 27.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health and welfare benefits

Flexible Spending Accounts

Family benefits and parental leave

Defined contribution retirement plans

Zusammenfassung

Advocate Health in Clemmons, NC seeks a Front Desk/ Registration Specialist to support patient intake, verify insurance, schedule appointments, and handle billing-related tasks. You will contribute to a positive patient experience in a traditional business hours role.

The position requires a high school diploma or GED, basic computer skills, and customer relations experience. Health benefits and retirement plans are included with full-time employment.

Qualifikationen

• High School Diploma or GED required; computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred; front desk practice experience preferred.

Aufgaben

• Exemplify caring and compassionate customer service for a great patient experience.
• Interact with patients and families in sensitive situations with professionalism.
• Demonstrate critical thinking and work well in a team or independently.
• Register patients, verify insurance, schedule visits, and manage billing touchpoints.
• Encourage use of front-end technology during registration and entry of patient data.
• Maintain confidential patient information and assist billing as needed.
• Know emergency codes and comply with healthcare regulations.
• Monitor inventory and stock for medications and emergency equipment.

Kenntnisse

Customer service

Interpersonal skills

Critical thinking

Teamwork

Tech literacy

Ausbildung

High School Diploma or GED

Tools

Medical Records Software

Jobbeschreibung

Advocate Health in Clemmons, NC seeks a Front Desk/ Registration Specialist to support patient intake, verify insurance, schedule appointments, and handle billing-related tasks. You will contribute to a positive patient experience in a traditional business hours role.

The position requires a high school diploma or GED, basic computer skills, and customer relations experience. Health benefits and retirement plans are included with full-time employment.