Front Desk & Patient Care Specialist

Advocate Health; Huntersville (NC); Sur place; USD 27 000 - 41 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health benefits

Flexible Spending Accounts

Parental leave

Retirement plans

Educational Assistance Program

Résumé du poste

Advocate Health in Huntersville, NC is seeking a Full-time Front Desk/Patient Services associate for the GCMG Sports Medicine department. The role focuses on patient registration, insurance verification, scheduling, and cash handling while delivering compassionate service in a fast-paced setting.

Responsibilities include leveraging front-end technology, ensuring accurate patient data, supporting billing functions, and maintaining compliance with health regulations.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsabilités

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Connaissances

Customer service

Interpersonal skills

Critical thinking

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Advocate Health in Huntersville, NC is seeking a Full-time Front Desk/Patient Services associate for the GCMG Sports Medicine department. The role focuses on patient registration, insurance verification, scheduling, and cash handling while delivering compassionate service in a fast-paced setting.

Responsibilities include leveraging front-end technology, ensuring accurate patient data, supporting billing functions, and maintaining compliance with health regulations.