Patient Experience Specialist: Front Desk & Scheduling

Carolinas Medical Center; Charlotte (NC); In loco; USD 27.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Health benefits

Defined contribution retirement plans

Descrizione del lavoro

Advocate Health is seeking a front desk coordinator for the Teen Health unit in Charlotte, NC. This full-time role handles patient registration, insurance verification, scheduling, and cash handling to ensure a seamless patient experience.

The ideal candidate provides compassionate service, maintains confidentiality, and supports front-end technology during registration while adhering to HIPAA and emergency procedures.

Competenze

• Provide caring customer service to create a positive patient experience.
• Interact with patients and families in sensitive situations with professionalism.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting according to standards.
• Encourage patient use of front-end technology during registration and maintain confidential patient information.

Mansioni

• Exemplify caring customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.

Conoscenze

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk

Formazione

High School Diploma or GED

Strumenti

Medical Records Software

Descrizione del lavoro

Advocate Health is seeking a front desk coordinator for the Teen Health unit in Charlotte, NC. This full-time role handles patient registration, insurance verification, scheduling, and cash handling to ensure a seamless patient experience.

The ideal candidate provides compassionate service, maintains confidentiality, and supports front-end technology during registration while adhering to HIPAA and emergency procedures.