Patient Services Specialist — Front Desk & Scheduling

Pediatrix Medical Group; Houston (TX); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life

Disability

Healthcare FSA

Dependent Care FSA

HSAs

401k plan

Employee Stock Purchase Program

Zusammenfassung

Pediatrix Medical Group is hiring a Patient Services Associate to ensure an excellent patient experience and smooth front-office operations in our Houston clinic. You will greet patients, check them in and out, verify demographics and insurance, collect copays, and schedule follow-up appointments.

You will verify insurance eligibility, obtain pre-authorizations, support the billing process, handle high-volume calls, coordinate communication among patients, providers and staff, and help maintain

Qualifikationen

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high stress environment.

Aufgaben

• Greet patients and visitors in a professional, friendly manner and check in/out.
• Register and verify demographics and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments, including diagnostic testing per protocol.
• Confirm, reschedule, and communicate changes promptly; manage high-volume calls.
• Verify insurance eligibility and benefits prior to appointments; obtain pre-authorizations.
• Maintain daily clinic schedules and prep charts for upcoming appointments.
• Support office operations: faxing, scanning, indexing documents into medical records.
• Ensure HIPAA compliance and maintain patient confidentiality.
• Provide compassionate service and resolve patient concerns.

Kenntnisse

Medical terminology

Superior customer service

Verbal and written communication

Fast-paced environment

Multi-project management

Team player

Prioritization & deadlines

High-stress resilience

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Pediatrix Medical Group is hiring a Patient Services Associate to ensure an excellent patient experience and smooth front-office operations in our Houston clinic. You will greet patients, check them in and out, verify demographics and insurance, collect copays, and schedule follow-up appointments.

You will verify insurance eligibility, obtain pre-authorizations, support the billing process, handle high-volume calls, coordinate communication among patients, providers and staff, and help maintain