Patient Services & Scheduling Specialist

Pediatrix; Houston (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Stock purchase program

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate to ensure an excellent patient experience at the front desk and support efficient clinic operations. You will greet patients, check in/out, collect payments, verify insurance, and schedule appointments while maintaining accurate records.

You will collaborate with providers and staff to ensure timely visits, handle inquiries, and uphold HIPAA compliance.

Qualifications

• High school diploma or GED required.
• 2-3 years experience in medical office preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements preferred.
• Knowledge of medical terminology; superior customer service; excellent communication; ability to work in a fast-paced environment; multitask; team player; prioritize deadlines; handle high-stress situations.

Responsibilities

• Greet patients and assist with check-in/check-out processes.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments, including diagnostic testing according to protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume calls with proper telephone etiquette.
• Record messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.
• Verify insurance eligibility and benefits prior to appointments; obtain pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time-of-service payment expectations.
• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations (faxing, scanning, indexing documents into medical records).
• Provide compassionate assistance and resolve patient concerns; ensure HIPAA compliance and a safe environment.

Skills

Customer service

Communication skills

Medical terminology

Fast-paced environment

Multitasking

Team player

Time management

Work under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pediatrix Medical Group is seeking a Patient Services Associate to ensure an excellent patient experience at the front desk and support efficient clinic operations. You will greet patients, check in/out, collect payments, verify insurance, and schedule appointments while maintaining accurate records.

You will collaborate with providers and staff to ensure timely visits, handle inquiries, and uphold HIPAA compliance.