Patient Services Specialist – Front Desk & Scheduling

Ohio State University Physicians; Hilliard (OH); On-site; USD 23,000 - 35,000; Full time

Job summary

Ohio State University Physicians seeks an adaptable front-end patient services lead to coordinate reception activities, greet visitors, manage appointments, and support billing tasks. You will work across EMR/paper charts, assist with scheduling, and handle customer questions with professionalism.

The role emphasizes strong communication, accuracy in handling demographics and insurance details, and the ability to support management in daily operations.

Qualifications

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
• Monitors length of patient's wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient's healthcare insurance or managed care providers as assigned.
• Travel may be required to accommodate staffing levels at other clinical facilities.

Skills

Customer service

Problem solving

Multitasking

Written and verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Ohio State University Physicians seeks an adaptable front-end patient services lead to coordinate reception activities, greet visitors, manage appointments, and support billing tasks. You will work across EMR/paper charts, assist with scheduling, and handle customer questions with professionalism.

The role emphasizes strong communication, accuracy in handling demographics and insurance details, and the ability to support management in daily operations.