Patient Services Specialist | Scheduling & Front Desk

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/HRA

Flexible spending accounts

Retirement plan

Employee assistance program

Paid time off

Holidays

Wellness program

Job summary

Ohio State University Physicians is seeking a Front Desk/Patient Services Associate lead to coordinate patient support, greet visitors, schedule appointments, and handle payments. You will work in a fast-paced clinic environment, maintaining patient records and coordinating with care teams to ensure smooth operations.

The role requires a high school diploma and at least one year of customer service, with emphasis on clear communication and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Strong problem solving and multitasking abilities.
• Excellent written and verbal communication skills.
• High level of interpersonal skills for sensitive situations.

Responsibilities

• Greets patients and visitors, registers and checks in patients, updates demographics and insurance in the system.
• Answers calls, relays messages, and communicates with referring offices.
• Performs check-out tasks including co-pay collection and scheduling follow-ups.
• Monitors patient wait times and notifies the team of delays.
• Maintains cash drawer, processes deposits, and handles referrals as needed.
• Schedules appointments and manages patient records for accuracy.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Education

High School diploma or equivalent

Job description

Ohio State University Physicians is seeking a Front Desk/Patient Services Associate lead to coordinate patient support, greet visitors, schedule appointments, and handle payments. You will work in a fast-paced clinic environment, maintaining patient records and coordinating with care teams to ensure smooth operations.

The role requires a high school diploma and at least one year of customer service, with emphasis on clear communication and confidentiality.