Patient Services Associate – Front Desk & Scheduling

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Retirement plan

Employee assistance program

Paid time off

Holidays

Wellness program

Job summary

Ohio State University Physicians seeks a Patient Services Associate Lead to coordinate front-desk operations, greet patients, manage scheduling, and handle payments across outpatient settings.

The role emphasizes outstanding customer service, problem solving, multitasking, and strong interpersonal skills within a collaborative team. Travel to other clinic locations may be required; OSUP offers a comprehensive benefits package and paid time off.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Strong problem-solving skills and ability to manage multiple priorities.
• Excellent written and verbal communication.
• High level of interpersonal skills to handle confidential situations with customers and patients.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage.
• Answers patient calls, takes and relays messages; coordinates with referring physician offices.
• Performs check-out processes including co-pay collections, scheduling return visits, and documenting after-visit summaries.
• Monitors patient wait times and informs the appropriate staff of delays.
• Opens and routes incoming mail; distributes correspondence and office supplies; tracks patient information.
• Requests and handles referrals and medical records for new patient appointments.
• Schedules appointments when directed.
• Manages cash drawer, reconciles daily cash, and prepares deposits; completes paperwork.
• Contacts insurance companies for registrations or pre-certifications.
• Uses job-related software; travel may be required to other clinics.
• Maintains attendance, promptness, professionalism, and customer service.
• Other duties or special projects as assigned.

Skills

Customer service

Problem solving

Multitasking

Written and verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Ohio State University Physicians seeks a Patient Services Associate Lead to coordinate front-desk operations, greet patients, manage scheduling, and handle payments across outpatient settings.

The role emphasizes outstanding customer service, problem solving, multitasking, and strong interpersonal skills within a collaborative team. Travel to other clinic locations may be required; OSUP offers a comprehensive benefits package and paid time off.