Patient Experience & Scheduling Specialist

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Wellness program

Employee assistance program

Flexible spending accounts

Job summary

Ohio State University Physicians is seeking a Patient Services Associate to join a compassionate, patient‑first team. You will greet visitors, answer phones, assist with scheduling, and help maintain accurate medical records in EMR or paper form.

This role emphasizes teamwork and respectful communication in a busy outpatient environment. The position requires a high school diploma, at least one year of customer service experience, and strong interpersonal skills to manage confidential

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving, and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• The Patient Services Associate coordinates and provides patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Ohio State University Physicians is seeking a Patient Services Associate to join a compassionate, patient‑first team. You will greet visitors, answer phones, assist with scheduling, and help maintain accurate medical records in EMR or paper form.

This role emphasizes teamwork and respectful communication in a busy outpatient environment. The position requires a high school diploma, at least one year of customer service experience, and strong interpersonal skills to manage confidential