Patient Services Specialist — Front Desk & Scheduling

The Ohio State University Physicians, Inc.; Hilliard (OH); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Retirement Plan

Employee Assistance Program

Paid Time Off

Holidays

Wellness Program

Job summary

The Ohio State University Physicians, Inc. is seeking a proactive Patient Service Associate Lead to support front-desk and patient services across outpatient locations.

You will greet patients, check them in, manage registrations, and help with scheduling while ensuring accurate demographics and insurance data entry. Daily duties include answering calls, processing payments, coordinating referrals, and maintaining medical records in the EMR system.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Problem solving and ability to manage multiple priorities.
• Strong written and verbal communication.
• High level of interpersonal skills to handle confidential situations.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages; responds to inquiries and communicates with referring offices.
• Performs check-out processes including co-pay collections, scheduling return visits, and documenting after-visit summaries.
• Monitors patient wait times and notifies appropriate party of delays.
• Opens and routes incoming mail; distributes correspondence and office supplies.
• Requests and handles referrals and medical records from referring offices.
• Schedules appointments when directed.
• Maintains cash drawer, reconciles daily cash, and prepares bank deposits.
• Contacts insurance companies for registration or pre-certifications.
• Ability to use job-related software and systems.
• Travel may be required to other facilities.
• Attendance, promptness, professionalism, and attention to detail.
• Other duties or special projects as assigned.

Skills

Customer service

Multitasking

Attention to detail

Interpersonal skills

Verbal and written communication

Education

High School diploma or equivalent

Tools

EMR software

Job description

The Ohio State University Physicians, Inc. is seeking a proactive Patient Service Associate Lead to support front-desk and patient services across outpatient locations.

You will greet patients, check them in, manage registrations, and help with scheduling while ensuring accurate demographics and insurance data entry. Daily duties include answering calls, processing payments, coordinating referrals, and maintaining medical records in the EMR system.