Patient Services Lead — Front Desk & Scheduling

The Ohio State University Physicians, Inc.; Columbus (OH); On-site; USD 23,000 - 35,000; Full time

Job summary

The Ohio State University Physicians, Inc. is seeking proactive Patient Support Assistants to coordinate patient services, answer calls, greet patients, and manage medical records using EMR or paper charts.

You will assist with scheduling and payments, contributing to a smooth patient experience. Lead roles will support management in daily operations, oversee check-in/out processes, coordinate referrals, and monitor workflow.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Problem-solving skills and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• High level of interpersonal skills for sensitive, confidential situations.

Responsibilities

• Greets patients and visitors, registers and checks in patients, updates demographics and insurance in the system.
• Answers patient calls, relays messages, and communicates with referring offices.
• Handles cashier duties, scheduling, after-visit summaries, and follow-up tests as applicable.
• Monitors patient wait times and notifies staff of excessive delays.
• Opens and routes mail, distributes reports and office supplies, tracks patient information.
• Requests and handles referrals and medical records for new patient appointments.
• Schedules appointments as directed.
• Maintains cash drawer and prepares bank deposits.
• Contacts insurance companies for registrations or pre-certifications.
• Performs tasks with job-related software; travels to other facilities as needed.
• Maintains professionalism and attention to detail; collaborates with team.
• Other duties or special projects as assigned.

Skills

Customer service

Problem solving

Written communication

Verbal communication

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

Job description

The Ohio State University Physicians, Inc. is seeking proactive Patient Support Assistants to coordinate patient services, answer calls, greet patients, and manage medical records using EMR or paper charts.

You will assist with scheduling and payments, contributing to a smooth patient experience. Lead roles will support management in daily operations, oversee check-in/out processes, coordinate referrals, and monitor workflow.