Patient Services Lead - Care, Scheduling & Front Desk

Ohio State University Physicians; Dublin (OH); Sur place; USD 23 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Holidays

Wellness program

Employee assistance program

Résumé du poste

Ohio State University Physicians is seeking a frontline Patient Services Associate lead to coordinate patient support services, answer calls, greet patients, and manage scheduling and payments. The role emphasizes accuracy in medical records and coordination with clinics across locations.

The Lead positions will assist management in day-to-day operations, maintain the cash drawer, process deposits, and ensure smooth patient flow while delivering exceptional customer service.

Qualifications

• High School diploma or equivalent required.
• One year of customer service experience preferred.
• Strong problem solving and ability to manage multiple priorities.
• Clear written and verbal communication skills.
• Excellent interpersonal skills for handling confidential situations.

Responsabilités

• Greets patients and visitors, registers and check-in patients, updates demographics and insurance in the system.
• Answers calls, relays messages or care directions; responds to inquiries and communicates with offices.
• Performs check-out: co-pays, scheduling follow-ups, and documents after-visit details.
• Monitors patient wait times and notifies the appropriate party of delays.
• Opens and routes mail; distributes reports and tracks patient information.
• Requests referrals and medical records for new patient appointments.
• Schedules appointments as directed.
• Maintains cash drawer, reconciles daily cash, and prepares deposits.
• Completes paperwork for deposits and financial records.
• Contacts insurance for registrations or pre-certifications as needed.
• Operates job-related software and systems; travel may be required.
• Demonstrates attendance, professionalism, attention to detail, and teamwork.
• Performs other duties or special projects as assigned.

Connaissances

Customer service

Problem solving

Multitasking

Communication

Interpersonal skills

Formation

High School diploma or equivalent

Description du poste

Ohio State University Physicians is seeking a frontline Patient Services Associate lead to coordinate patient support services, answer calls, greet patients, and manage scheduling and payments. The role emphasizes accuracy in medical records and coordination with clinics across locations.

The Lead positions will assist management in day-to-day operations, maintain the cash drawer, process deposits, and ensure smooth patient flow while delivering exceptional customer service.