Patient Access & Scheduling Specialist

American Oncology Management Company; Springfield (MO); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Management Company is seeking a Patient Services Specialist to provide high-quality front-end patient support. The role covers patient intake, scheduling, medical records, and financial transactions, with emphasis on accurate documentation and exceptional customer service.

Responsibilities may vary by office size and staffing, with cross-coverage across stations as needed. You will greet patients, verify identities, maintain demographics in the EMR, manage payments, and support

Qualifications

• High School diploma; associates preferred.
• Minimum 1 year in a healthcare setting.
• Strong customer service and multitasking abilities.

Responsibilities

• Greet patients and verify identity; document arrival in EMR.
• Schedule appointments; resolve conflicts; notify patients of changes.
• Manage patient records; HIPAA-compliant documentation practices.
• Collect payments and post transactions; assist Financial Counselor as needed.
• Coordinate with care team and physicians; relay urgent information.
• Support coverage across locations and train staff.

Skills

Front-desk support

Patient intake

Scheduling

EMR documentation

Customer service

Billing

Education

High School Diploma

Associates degree preferred

Tools

EMR system

Microsoft Office (Word/Excel/Outlook)

Job description

American Oncology Management Company is seeking a Patient Services Specialist to provide high-quality front-end patient support. The role covers patient intake, scheduling, medical records, and financial transactions, with emphasis on accurate documentation and exceptional customer service.

Responsibilities may vary by office size and staffing, with cross-coverage across stations as needed. You will greet patients, verify identities, maintain demographics in the EMR, manage payments, and support