Patient Services Specialist - Front Desk & Scheduling

Baylor Scott & White Outpatient Rehabilitation; Coppell (TX); On-site; USD 25,000 - 34,000; Part time

Job summary

Baylor Scott & White Institute for Rehabilitation in Coppell, TX seeks a Patient Service Specialist to manage front desk duties, greet patients, answer calls, verify insurance, and schedule appointments. The role requires strong organizational skills and the ability to work independently or as part of a team.

The position supports therapists, handles intake and data entry, processes insurance verifications, and contributes to daily cash balancing and reporting across outpatient centers.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Healthcare, medical or dental office administration experience preferred.

Responsibilities

• Greets patients and answers phones.
• Performs patient intake and data entry.
• Verifies insurance and pre-authorizations.
• Schedules patient appointments and manages front desk operations.
• Balances daily cash and handles banking deposits.
• Supports therapists and therapy assistants.
• Maintains patient flow across outpatient centers.

Skills

Customer service

Insurance verification

Healthcare administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation in Coppell, TX seeks a Patient Service Specialist to manage front desk duties, greet patients, answer calls, verify insurance, and schedule appointments. The role requires strong organizational skills and the ability to work independently or as part of a team.

The position supports therapists, handles intake and data entry, processes insurance verifications, and contributes to daily cash balancing and reporting across outpatient centers.